The Website Owner, including subsidiaries and affiliates (“BookMyPooja.Online” or “we” or “us” or “our” or “MetaPlus Technologies Private Limited”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to BookMyPooja.Online – India’s most trusted pooja booking platform. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BookMyPooja.Online relationship with you in relation to this website. The term ‘BookMyPooja.Online’ or ‘us’ or ‘we’ refers to the MetaPlus Technologies Private Limited, a Private Limited Company registered under Companies act, 2013. The company Head office is in Bangalore. The term ‘you’ refers to the user or viewer of this website. We are in the business of providing an online, convenient, transperant and hassle free experience in context with performing various religious rituals, as updated and modified on the website from time to time. Apart from the service provision, there may be other religious goods and products that will be displayed for purchase by the customer. For any issues or queries, you can reach out to us at +91 9869929292 or email to us at support@bookmypooja.online

Once you order a pooja from us, based on the date of pooja, we will assign a qualified Pandit Ji from our pool of registered Pandits – based on Language selection and type of Pooja requested – to conduct at your premises Please note – BookMyPooja strives best for allocating Pujaris based on your preferences. In case the specific language priest is not available for reasonable reasons, BookMyPooja team will allocate Pujaris in a related language. For example, if a Kannada Speaking preference priest is not available, alternative Tamil or Telugu speaking priest can be all0cated If a Marathi, Odiya or Bengali or Gujarati Speaking priest is not available, Hindi speaking priest may be allocated

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We understand that you may have to cancel the Pooja ceremony for some reasons. In case of customer initiated cancellations, You need to get in touch with our customer care number 8150878717 via Call / WhatsApp or email to us on our official support email ID If the pooja is cancelled for more than 96 hours, 90% amount will be refunded If the pooja is cancelled for 48 to 96 hours, 50% amount will be refunded If the pooja is cancelled for 0 to 48 hours, no amount will be refunded We strive to provide the best experience possible, however in some cases if Pandit ji can not attend to the scheduled Pooja, BookMyPooja shall process full refund within 5 working days.

Reschedule Policy – BookMyPoojaOnline.com At BookMyPooja Online, we understand that plans may change. Our reschedule policy is designed to be flexible while ensuring smooth coordination with pandits and service arrangements. 1. Eligibility for Rescheduling - Bookings can be rescheduled up to 48 hours before the scheduled pooja time - Rescheduling requests made within 48 hours of the pooja are subject to pandit availability and approval 2. Number of Reschedules - Each booking is eligible for one free reschedule - Any additional reschedule requests may attract a rescheduling fee (between 10% to 30% of booking fee) depending on the pooja type and arrangements already made 3. Process to Reschedule - Customers must request rescheduling by contacting BookMyPooja Online customer support via call or WhatsApp, along with submitting a reschedule request directly through their booking portal in case you have booked from website - New date and time will be confirmed based on pandit availability and muhurat 4. Samagri & Setup Impact - If samagri or logistics have already been arranged, rescheduling may involve additional charges - Fresh samagri requirements due to date change will be charged separately, if applicable 5. Force Majeure / Unavoidable Situations - In cases of emergencies, health issues, or unavoidable circumstances, BookMyPooja Online will make best efforts to accommodate rescheduling without penalty 6. No-Show Policy - If the customer is unavailable at the scheduled time without prior notice, the booking will be treated as completed, and rescheduling will not be permitted 7. Company Rights - BookMyPooja Online reserves the right to reschedule or assign an alternate pandit in rare situations due to availability, emergencies, or unforeseen circumstances, while maintaining ritual integrity 8. Acceptance of Policy - By booking a pooja on BookMyPoojaOnline.com, the customer agrees to this reschedule policy.

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1. When you sign up on BookMyPooja Platform, you are rewarded with 10 blessing points into your BookMyPooja account 2. When you purchase a product or book a Pooja from the platform, the blessing points are rewarded into your account after the product delivery or Pooja service is marked as Completed in the system 3. Blessing Points Earning Rule: You get 1 blessing point for every Rs 100 spent on the platform. Each 1 blessing point is equivalent to Rs 1

1. At the time of Checkout, you can see your Blessing Points Balance. You can use some or all of those points for purchasing a product or booking a pooja service on the platform. The points shall be treated as currency. For example, if you have 100 blessing points in your BookMyPooja account, you can choose to spend upto 100 Blessing points. Once you choose the number of points, the balance amount will be revised after adjusting for the points you have chosen to be redeemed 2. BookMyPooja is on a mission to have all of India’s places of worship listed on the platform. As and when any temples are registered and updated with the platform, you may be able to spend the blessing points in the form of an official donation to the temple

Login to your BookMyPooja Account Click on the “Blessing Points” on the menu