FAQ (Frequently Asked Questions)

Your puja booking is inclusive of Pandit ji Dakshina. You are not expected to Pay anything beyond this. Our Pandits are trained to not ask for extra dakshina. If you intend to pay after the puja voluntarily, that is left between you and Pandit ji, and BookMyPooja would not be part of this interaction.

Each Pandit ji s banking details are registered with BookMyPooja. After the Puja is over, Dakshina is transferred online directly to their bank account

It is completely optional and we leave this decision between the Pandit ji and you, however it is not an obligation as you have already paid for the Dakshina for the Puja ritual

You can mention this under Special requests at the time of checkout. BookMyPooja team will connect with you in this regard via message / phone call. If any of the items need additional charge, you will be informed accordingly

Yes, you can choose to pay partial amount at the checkout. Remainder of the amount can be paid after the puja, under your bookings

After the booking, BookMyPooja assigns a relevant, qualified Pandit as per your preference. Pandit ji calendar is booked, and information is shared back with you within 24-48 hours of booking

BookMyPooja has a wide network of registered Pandits who can attend to multiple type of rituals. Unless it is a high demand season such as Festivals, the Pandit as per your preference is usually available

BookMyPooja has a wide network of registered Pandits who can attend to multiple type of rituals. Unless it is a high demand season such as Festivals, the Pandit as per your preference is usually available.

In case of unavailability of preferred language pandit, BookMyPooja will assign a Pandit that closely matches with your culture

Such as - If a Marathi Pandit is not available in Bangalore, Hindi Pandit will be assigned for the same ritual

All our registered Pandits are trained not to ask for Dakshina amount from the customer. If you find yourself in a position where you are asked for an extra amount from the priests or any of our associates, please inform us immediately on our customer support number +91 8150878717 via Call / WhatsApp or drop us a note at support@bookmypooja.online

We understand that you may have to cancel the Pooja ceremony for some reasons. 

In case of customer initiated cancellations, 

You need to get in touch with our customer care number 8150878717 via Call / WhatsApp  or email to us on our official support email ID

1. If the pooja is cancelled for more than 96 hours, 90% amount will be refunded
2. If the pooja is cancelled for 48 to 96 hours, 50% amount will be refunded
3. If the pooja is cancelled for 0 to 48 hours, no amount will be refunded

We strive to provide the best experience possible, however in some cases if Pandit ji can not attend to the scheduled Pooja, BookMyPooja shall process full refund within 5 working days.